WhatsApp Chatbot Terms of Service

Welcome to our WhatsApp Chatbot ("Bot"). By messaging or interacting with this Bot, you agree to these Terms of Service ("Terms"). Please read them carefully before using the Bot.

1. Automated Chatbot

The Bot is an automated system designed to provide information, support, and guidance via WhatsApp messages. By using the Bot, you acknowledge and accept that:

• All responses are automated and generated based on predefined conversation flows.
• The Bot may not understand complex questions outside the programmed flow.
• Response times may vary and are subject to WhatsApp system performance.

2. User Responsibility

When using the Bot, you agree to:

• Provide accurate and truthful information during interactions.
• Use the Bot for lawful purposes only.
• Not attempt to hack, disrupt, or reverse-engineer the Bot.

3. Privacy and Data

Any messages sent to the Bot may be collected and processed for the purpose of providing and improving the service. By interacting with the Bot, you consent to:

• Collection of messages, phone numbers, and other interaction data.
• Use of your data in accordance with our Privacy Policy.
• Retention of messages for operational and support purposes.

4. No Professional Advice

The Bot provides general information and guidance. It does not provide professional advice (legal, medical, financial, etc.). You should consult a qualified professional for specific concerns.

5. Limitations and Liability

We make no guarantees about the accuracy, completeness, or reliability of the Bot's responses. By using the Bot, you agree that we are not liable for:

• Any errors, omissions, or delays in responses.
• Loss or damages resulting from reliance on Bot messages.
• Interruptions or unavailability of the Bot service.

6. Termination of Access

We may suspend or terminate your access to the Bot at any time for any reason, including misuse or violation of these Terms.

7. Updates to Terms

We may update these Terms periodically. Continued use of the Bot constitutes acceptance of the updated Terms. The latest version will always be available on this page.

8. Contact Information

If you have any questions regarding these Terms or the Bot, please contact us at carlos@azenhawebdevelopment.com.

Last updated: 27 August 2025